Listening skills is the most challenging skills in coaching - our ears are the key to our understanding of our coachee.
Level One - ‘Listening for Ourselves’
Here as the coach your focus in on yourself and your own thoughts rather than the coachee. As the coachee is speaking to you, you interpret what you hear in terms of what it means to you. This is what we do in normal everyday conversations. It is how we gather information to form our own opinions and make decisions. Generally, as a good coach you will not be listening at this level, after all a coaching session isn’t about you, it is about your client and their needs.
Level Two - ‘Listening for Understanding Others’
As a listener operating at this level you are focusing totally on the speaker, listening to their words, tone of voice and body language and are not distracted by your own thoughts and feelings. As a good coach you will be using this level of listening in your coaching sessions where the purpose of gathering information is solely for the benefit of your client rather than you. By listening for understanding, you can get a real understanding of where the coachee is ‘coming from’, the client will feel understood and the coach’s own thoughts will not influence the coaching session.
Level Three - 'Listening for the Coachee’s Potential’
This involves the listener focusing on the speaker and connecting what they say to their ultimate potential. When coaching, you will be listening to everything available using intuition, picking up emotion and sensing signals from your coachee’s body language. You can gauge the energy of your coachee and their emotions as well as picking up what they are not saying. You will understand what they are thinking and feeling, and trusting your own senses can be extremely responsive to the needs of your coachee, knowing what question to ask next. You will be seeing your coachee as somebody full of infinite potential, ready to begin the journey of self-discovery that will propel them forward in self actualization and inspiration.
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